Shipping and returns at Vape Suite
All of our stock is delivered via Royal Mail and we aim to have items that are purchased via the store before 4pm (UK time) Monday to Friday are sent out for delivery the same day.
Any items purchased on the store after 4pm are sent out for delivery on the next working day.
We endeavor to dispatch all orders placed before this time on the same day (Monday to Friday) however due to the amount of orders placed (especially during holidays, events and weekends) this may not always be possible.
If you spend over £20 on the store, you are eligible for free first class delivery. You will be provided with a tracking code so you can track the location of your package whilst in transit. Most First Class delivery packages are delivered the next day, however depending on the volume of packages the Royal Mail are delivering at the time this may affect delivery time.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (If applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (If applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (If applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (If applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.